Frequently Asked Questions
Everything you need to know about our premium artisanal food delivery.
How do you ensure the freshness of the food during transit?
We use temperature-controlled, insulated packaging and eco-friendly gel packs to ensure your items remain at the optimal temperature from our kitchen to your doorstep.
What is Liber's shipping policy and delivery area?
We currently offer nationwide shipping. Orders placed before 2 PM EST are processed the same day, and standard shipping typically takes 1-3 business days to ensure maximum freshness.
Do you offer options for specific dietary restrictions?
Yes, Liber provides a variety of gluten-free, vegan, and nut-free options. Each product page features a full list of ingredients and allergen warnings for your safety.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 24 hours for a full refund or replacement.
How should I store my Liber products once they arrive?
Specific storage instructions are included on each product's label. Generally, perishable items should be refrigerated immediately, while pantry staples should be kept in a cool, dry place.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress until it arrives.