Returns & Exchanges

At Liber, we prioritize the freshness and safety of our gourmet food products; therefore, we offer a 30-day return policy for any unopened or damaged items. If your delivery does not meet our high standards, we are committed to making it right through a swift refund or replacement process.

Return Process

• 1.
  Initiate Your Request

  Contact our culinary support team via email with your order number and a brief explanation of the issue within 30 days of receipt.

• 2.
  Provide Documentation

  For items damaged during transit or quality concerns, please attach clear photographs of the product and packaging to help us expedite your claim.

• 3.
  Prepare Your Package

  Once approved, securely pack the unopened non-perishable items in their original packaging to ensure they are protected during the return journey.

• 4.
  Receive Refund or Credit

  After we receive and inspect your return, we will process a full refund to your original payment method or issue a store credit within 5-7 business days.